Last updated: September 18, 2026
Who We Are
TideGeniX (“we,” “us,” or “our”) operates tidegenix.com (the “Site”). TideGeniX supplies research-use-only peptides and laboratory reagents intended exclusively for scientific, laboratory, and non-clinical research applications. This policy explains how we collect, use, store and protect your personal information.
Information We Collect
1. Personal identification information
Collected when you create an account, place an order, subscribe to updates, contact support, or submit a form. It may include your name, email address, phone number, billing and shipping address, order details, and payment information (processed by third-party processors; we do not store full card numbers).
2. Non-personal information
Collected automatically: IP address, browser and device type, operating system, pages visited and time spent, referring site, general (non-precise) location, and usage patterns.
3. Cookies and tracking
We use cookies for essential site functions, authentication, the shopping cart, the age and research-use confirmation, and analytics. You may disable cookies in your browser; some features may then not work.
- Essential cookies – required for the Site to operate.
- Preference cookies – remember login, cart and gate preferences.
- Analytics cookies – traffic and performance insights.
How We Use Your Information
- Processing and fulfilling orders, managing accounts and providing support.
- Improving navigation, features and Site performance.
- Completing secure payment transactions through trusted processors.
- Sending order confirmations, shipping updates and support responses; promotional email only if you opt in.
How We Protect Your Data
SSL encryption, PCI-compliant payment gateways, restricted-access systems, and firewall and malware protection. No system is perfectly secure, but we follow industry best practices.
Data Sharing and Disclosure
We do not sell or rent your personal information. We share data only with providers who help run the store – WooCommerce (platform), our hosting provider, payment processors, shipping carriers and analytics services – each bound to confidentiality and operational use only. We may also disclose information to comply with the law, prevent fraud, or during a business transfer.
Marketing Communications
With your consent we may email offers and product news. Consent is optional, never required to purchase, and you can withdraw it any time via the unsubscribe link or by contacting us.
Data Retention
We keep personal information only as long as needed for active accounts, order fulfilment, and legal compliance or dispute resolution; data no longer required is deleted or anonymized.
Your Rights and Choices
- Access and update your personal information.
- Request data portability.
- Request deletion (except data required for legal or security purposes).
- Opt out of marketing at any time.
Age Restrictions
The Site is not intended for individuals under 21. If we learn we have collected data from someone under that age we will delete it.
Research Use Only
Our products are not intended for medical, diagnostic, therapeutic or veterinary use. We do not collect or process health-related personal data.
Changes to This Policy
We may update this policy periodically; the “Last updated” date reflects the latest revision. Continued use of the Site after an update means you accept the revised policy.
Contact Us
Contact form: https://tidegenix.com/contact-us/
Email: info@tidegenix.com
Address: TideGeniX, 4005 Manzanita Ave, Suite 6-134, Carmichael, CA 95608
Customer service hours: Monday – Friday, 9:00 AM – 6:00 PM PT. Closed weekends and U.S. holidays.
